Frequently Asked Questions
Here you can find answers to the most common questions about how HybridTone works, the free trial, monthly word credits and commercial use.
What exactly is HybridTone?
HybridTone is not a basic text-to-speech system that simply reads a script. The tone, emphasis, pace, emotion and purpose of your script are prepared with a professional voice-over approach, then produced in your chosen AI voice color.
How is HybridTone different from classic TTS?
Classic TTS systems send the script directly to a voice engine. With HybridTone, how the script should be performed is also part of the production. Your reading note, audience, purpose and desired delivery are considered for a more controlled and natural result.
How does the order process work?
First choose the AI voice color that suits your project. Then paste or upload your script and add the project name and reading note. The system counts the words, deducts the amount used from your monthly balance and displays the order in your customer dashboard.
What is the free trial?
New members receive a one-time 50-word free production. No card is required and the right becomes available after email verification.
Can the free trial be used commercially?
No. The free trial is only for testing the service and audio quality. A paid plan is required for commercial use.
Is commercial use included with paid plans?
Yes. Audio produced with paid plans can be used in advertising, social media, client work, corporate videos, promotions, training and similar commercial projects.
What do the monthly plans include?
Starter includes 300, Creator 900, Professional 1,800 and Agency 3,600 word credits per month. Current plan prices are shown on the Pricing page.
How are word credits calculated?
Each word in the production script counts as one word credit. Punctuation and spaces do not count as separate credits. If you have 300 credits and produce a 50-word script, 250 credits remain for the same period.
Do unused credits roll over?
Only the words you use are deducted. Unused monthly credits do not roll over and reset at the end of the plan period.
Can I use my credits for multiple projects?
Yes. You can use your monthly credits for one long script or several scripts of different lengths.
Can a script exceed 300 words?
Yes. Three hundred words is not a mandatory per-script limit; it is the monthly credit amount of the Starter plan. You can create a production as long as the script does not exceed your remaining balance.
What happens if I do not have enough credits?
The system checks your word count and remaining balance before creating the order. If your credits are insufficient, the order is not created and you are asked to choose a plan with enough credits. No extra charge or negative balance is created without your approval.
Can I choose the AI voice color?
Yes. You can listen to samples and choose a female or male AI voice color that suits your project.
Can I specify how the script should be performed?
Yes. In the reading note, you can request an energetic, friendly, corporate, emotional, calm, natural or other delivery. You can also add pronunciation notes for brand names and foreign words.
Where can I track my order?
Your order appears in the orders section of your customer dashboard. You can follow its status and listen to or download the delivered audio there.
How long does delivery take?
Delivery time may vary according to script length, requested delivery and current production volume. Your dashboard is updated and an email is sent when the order is ready.
What is a production certificate?
A production certificate or consent document may be prepared for the final script and project after production is completed. It records the script and order details.
How are payments made?
Paid plan payments are processed through PayTR. The plan, word credits, total amount and relevant agreements are shown before payment. The plan is added to the customer account after successful payment.
Can I cancel or request a refund after production starts?
HybridTone productions are digital services prepared for the customer's script, chosen voice and reading instructions. Cancellation and refund requests after production starts are evaluated under the Distance Sales Agreement and withdrawal/refund terms approved before payment.
Are custom solutions available for high-volume projects?
Yes. Custom credit and production options can be prepared for agencies, regular content producers and high-volume projects.